We at NatureFood value your privacy and ensure that appropriate measures to protect your data are in place and reflected in every process where your personal data is involved. Such measures are implemented through our information security management system and privacy policies established in accordance with the principles of proportionality, transparency, and legitimacy of purpose.
This Privacy Policy explains:
- What information is collected by the website and how it will be collected
- How your personal data will be used, disclosed, shared, retained and disposed
- How to view, change, remove or withdraw personal data, and all that involves in exercising your rights under the law
1. Personal Data Collected
1.1 Personal Data
We may collect personal identification information from users in a variety of ways, including but not limited to:
- Visiting and registering on our website, www.naturefood.ph
- Inquiring through our "Contact Us" page
- Subscribing to our mailing list
- Accepting cookies on your devices
- Interacting with us on social media
Our website collects your personal data for account and order management. We collect the following information:
- Full Name
- Email Address
- Mobile Number
- Complete Delivery Address
Our website also collects your personal data through the checkout page. We collect only the following:
- Full Name
- Email Address
- Contact Number
- Delivery Address
None of your credit card details are stored with us. Our third-party payment processor, Maya, collects, processes, and stores payment details in accordance with their own terms and privacy policy. However, in cases of processing refunds, we may collect your bank account details.
1.2 Non-Personal Data
We may collect non-personal identification information whenever users interact with our site:
- Browser name and type
- Type of device and operating system
- Internet Service Provider
Our website may use cookies to enhance user experience. Cookies are small files used for tracking and stored on your device. You may set your browser to refuse cookies, though some parts of the website may not function properly as a result.
2. Use, Disclosure, Storage, and Retention
2.1 How We Use Your Information
- Customer Service — To respond to your requests and support your needs efficiently
- Personalize User Experience — To understand how users use the services and resources on our site
- Site Improvement — User feedback helps us improve our products and services
- Online Shopping Services — Contact details and personal information are used for order processing, payment collection, and delivery services. Our courier, J&T Express, may contact you to confirm delivery instructions
- Promotional Emails — Email addresses are used to send order updates and, if subscribed, promotional communications
2.2 How We Share Your Information
We may share your personal data with the following third-party service providers, with your consent:
- Maya — for payment processing of your purchases
- J&T Express — our courier service provider, for delivery of your purchased items
We do not sell your personal data to third parties. Data may be shared for commercial purposes only within the scope of the consent you provided.
2.3 How We Store and Protect Your Information
- Access Control — Only authorized users may access the site's backend systems
- Security Testing — We conduct website security testing and vulnerability assessments to mitigate risks
- Monitoring — Log-ins, cookies, and IP addresses are monitored. Passwords are encrypted
Personal data collected may be stored and processed in the Philippines or any country where our web host or service providers maintain their facilities.
2.4 Updates, Withdrawal, and Retention
- Updates — You may update your account information at any time by logging in and editing your profile
- Unsubscription — You may unsubscribe from promotional emails by clicking the "unsubscribe" link in any email
- Withdrawal — You may withdraw your account at any time by emailing us at support@naturefood.ph
3. Know Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Be Informed — You have the right to be notified before your personal data enters our processing system
- Object — You have the right to object to the processing of your personal data or withdraw your consent
- Access — You have the right to view everything that will happen to your personal data
- Rectify — You have the right to dispute inaccuracies in your personal data and have them corrected
- Erase or Block — You have the right to request the blocking or destruction of your personal data under conditions provided by law
- Be Indemnified — You have the right to receive compensation for damages caused by unauthorized use of your personal data
- Data Portability — You have the right to obtain a copy of your electronically processed personal data in a structured format
4. How to Exercise Your Rights
You may send an email to our Data Protection Officer at support@naturefood.ph to exercise any of your rights listed above. Changes and deletion of personal data from our records shall only be done within justifiable means and cause.
5. Updates and Revisions
NatureFood reserves the right to update this Privacy Policy at any time. When changes are made, a notification will be posted on the main page of our site. We encourage users to check this page periodically for any changes. Your continued use of the site following posted changes constitutes your acceptance of those changes.
6. Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree with these terms, please do not use our site.
7. Contact Information
Designation: Data Protection Officer
Address: NatureFood Centre, Sta. Lucia, Sta. Ana, Pampanga
Phone: (+63) 45-281-0591
Email: support@naturefood.ph