Terms & Conditions

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age, or are accessing it under the supervision of a parent or guardian, and that you agree to these Terms and Conditions in full. If you do not agree, please discontinue use of the site immediately.

2. Products and Pricing

• All prices are listed in Philippine Peso (₱) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to modify product prices, descriptions, and availability at any time without prior notice.
• Product images are for reference only. Actual product packaging may vary.
• We make every effort to ensure stock accuracy, but in the event an item becomes unavailable after your order is placed, we will notify you and offer a refund or replacement.

3. Orders and Payment

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
• We accept payment via online payment and Cash on Delivery (COD).
• For online payments, your order is confirmed upon successful payment. For COD, your order is confirmed upon placement.
• We do not store your payment card details. All online payments are processed securely through our payment provider in accordance with their terms and privacy policy.
• A confirmation email will be sent to your registered email address upon successful order placement.

4. Shipping and Delivery

• We deliver nationwide via J&T Express.
• Shipping fees are calculated at checkout based on your delivery address and order weight.
• Estimated delivery times vary by location and are provided as a guide only. NatureFood is not liable for delays caused by the courier or circumstances beyond our control.
• Once your order has been handed to J&T Express, a tracking number will be provided for you to monitor your shipment.
• Please ensure your delivery address and contact details are accurate. We are not responsible for failed deliveries due to incorrect information provided by the customer.

5. Returns and Refunds

We want you to be satisfied with every order. Please read the following policy carefully before submitting a return or refund request.

Eligible Reasons for Return

• Item arrived damaged or defective.
• Wrong item delivered (different from what was ordered).
• Item received was already expired at the time of delivery.
• Missing items from your order.

How to File a Request

• Requests must be submitted within 7 days of receiving your order.
• Email support@naturefood.ph with your order reference number, a description of the issue, and clear photos of the item and packaging.
• Our team will review your request and respond within 2–3 business days with next steps.

Return Conditions

• Items must be unused, unopened, and in their original packaging.
• Items must be in the same condition as received.
• For damaged or incorrect items, we may request the item be returned before processing a replacement or refund. Return shipping costs for eligible claims will be covered by NatureFood.
• For missing items, no return shipment is required — we will arrange a replacement or refund directly.

Refunds

• Refunds are processed within 7–14 business days from the date we receive and inspect the returned item.
• For online payments, refunds will be issued through the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. You will be asked to provide your bank account details upon approval.

Non-Returnable Items

• Items that have been opened, consumed, or partially used.
• Items damaged due to customer mishandling, improper storage, or negligence.
• Items purchased on sale, promotion, or as part of a bundle (unless defective or incorrect).
• Free items or promotional gifts included with an order.

6. User Accounts

• You may create an account to track orders and manage your profile. You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and up-to-date information when registering.
• NatureFood reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

7. Intellectual Property

All content on this website — including text, images, logos, product photos, and branding — is the property of NatureFood and is protected under applicable Philippine intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent from NatureFood.

8. Limitation of Liability

NatureFood shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of data, revenue, or business opportunities. Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from the use of this website or our products shall be subject to the exclusive jurisdiction of the courts of Pampanga, Philippines.

10. Changes to These Terms

NatureFood reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

11. Contact Us